News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel

News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel
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Chairman and CEO David Abney Explains UPS’ Drive Toward Drone Technology

UPS’ program on WakeMed Hospital’s Raleigh campus in N.C. is first drone delivery service cleared by FAA for commercial purposes

UPS (NYSE:UPS) Chairman and CEO David Abney emphasizes patients, not packages, in the company’s new drive toward drone technology in medical laboratory specimen transport and logistics.

Abney closed Day 1 sessions of the 24th Annual Executive War College on Lab and Pathology Management (EWC) which continues through Thursday in New Orleans.

“Healthcare is a strategic imperative for us,” Abney said. “We deliver a lot of important things, but lab [shipments] are critical, and they’re very much a part of patient care.”

UPS entered the healthcare sector in 2000 with its acquisition of Livingston HealthCare. In 2016, the company acquired Marken, a move that Abney said, “sent a clear message to our customers that we were taking healthcare and clinical trials very seriously.”

UPS Chairman and CEO David Abney (above) explained the company’s new drive toward drone technology in medical laboratory specimen transport and logistics. Abney closed Day 1 sessions at the 24th Annual Executive War College on Lab and Pathology Management. (Photo copyright: DARK Daily.)

Clinical Laboratory Specimens Delivered by Drone

With healthcare deliveries already a big part of UPS’ ground business, the company now moves lab specimens by drone on WakeMed’s hospital campus in Raleigh, N.C. The effort marks the first commercial daily drone service to be cleared by the Federal Aviation Administration (FAA) for lab specimen transport, and it is made possible through UPS’s new partnership with Menlo Park, Calif.-based Matternet.

Matternet Founder and CEO Andreas Raptopoulos described how the new technology is impacting turnaround time, specimen stability, and viability. The “Future of Lab Logistics” session at EWC, featuring Raptopoulos and Shannon DeMar, Senior Marketing Manager Healthcare Strategy at UPS in Atlanta, Ga., brought questions about FAA regulations, risk mitigation, and more. Laboratory leaders are looking at how to take their logistics to the next level.

On-Demand/Same-Day Delivery of Medical Lab Samples

The UPS/Matternet program represents a major milestone for unmanned aviation in the United States, according to UPS, in a recent release. Currently, the majority of medical samples and specimens are transported across WakeMed’s expanding health system by courier cars. The addition of drone transport provides an option for on-demand and same-day delivery, the ability to avoid roadway delays, increase medical delivery efficiency, lower costs, and improve the patient experience.

North Carolina Department of Transportation (NCDOT), which is working to leverage drones to expand healthcare access for the residents of North Carolina, supported Matternet in conducting first-round test flights using the company’s drone technology on WakeMed’s campus in August 2018 as part of the FAA’s Unmanned Aircraft System (UAS) Integration Pilot Program (IPP).

More to Come at EWC 2019

How drones, sensors, and new technologies are poised to increase the quality and accuracy of specimen transport and logistics represented just a slice of the first full day of sessions at Executive War College. UPS is an official partner and sponsor.

Also speaking at the 24th Annual Executive War College on Lab and Pathology Management:

Evolving market trends are creating both concern and opportunities for the clinical laboratory industry. New sources of revenue are essential at a time when fee-for-service prices for lab tests are decreasing.

Early registration is already open for 2020 Executive War College, happening April 28-29, in New Orleans.

Liz Carey

Related Information:

WakeMed Uses Drone to Deliver Patient Specimens

24th Annual Executive War College on Lab and Pathology Management

UPS Drones Are Now Moving Blood Samples Over North Carolina

UPS Partners with Matternet to Transport Medical Samples Via Drone Across Hospital System in Raleigh, N.C.

State of the Medical Laboratory Industry in Focus This Week

With Medicare taking a critical look at clinical laboratory test bills and labs contending with the onerous new federal EKRA law and the newly-implemented NCCI guidelines, there is a need for lab leaders to get accurate and timely recommendations on how their labs can respond and be compliant.

Confronting the market and regulatory challenges of managing clinical labs and anatomic pathology groups has sparked record attendance at the 24th Annual Executive War College on Laboratory and Pathology Management, which opens today in New Orleans.

This week, experts from some of the largest medical laboratories, health insurers, and in-vitro diagnostics manufacturers in the U.S. will present on the state of the clinical laboratory industry—from legal and business angles to the latest in informatics, highly-specialized lab operations, and automated workflows.

Robert L. Michel, Editor-in-Chief of The Dark Report, a keynote speaker and founder of Executive War College and other industry-leading events, such as Lab Quality Confab and the Precision Medicine Institute Symposium (also this week), said the event supports the success of clinical laboratories and anatomic pathology groups at a critical time in the ongoing transformation of the American healthcare system.

“This year, all labs must deal with dramatic reductions in revenue and budgets, while needing to comply with tough new federal regulations,” Michel says, adding that this clinical lab management conference puts attendees face-to-face with the most innovative and successful clinical lab organizations that are ready to share how they are responding to such market forces as narrowing payer networks, Medicare lab test price cuts, and unwelcome prior-authorization requirements for lab test claims.

Among the lineup of master classes, breakout sessions, roundtables, and workshops, attendees will learn ways to sensibly transition to value over volume; important updates to changing federal and state laws, regulations, and reimbursement policies; perspectives from C-suite financial executives; and current opportunities in genetic testing and precision medicine.

 “In the midst of these powerful negative forces in the clinical laboratory marketplace, this Executive War College delivers plenty of good news,” emphasized Michel said. “One example is the progress some labs are having at adding value with lab testing services, consistent with the Clinical Lab 2.0 paradigm.

Attendees will learn how this handful of pioneering labs are being paid by health insurers for providing actionable clinical intelligence to both physicians and payers. These new sources of revenue are essential at a time when fee-for-service prices for lab tests are decreasing.

Fine-tuned to the needs of medical labs to comply with the PAMA private payer market price reporting rule, as well as to define their lab-specific value along the healthcare continuum, Executive War College offers two daylong, post-conference workshops geared to each objective.

Khosrow R. Shotorbani, MBA, MT(ASCP), Executive Director of the Project Santa Fe Foundation and CEO of Lab 2.0 Strategic Services, based in Salt Lake City, Utah, will be among those featured during the event.

“We are preparing for almost 900 attendees at this conference,” stated Michel. “This record level of support by senior lab administrators, executives, and pathologists shows how important it is for leaders in all types of medical laboratories to understand the negative economics reshaping how labs operate, along with learning what strategies successful labs are using to stay clinically relevant and financially stable.”

Also speaking at the 24th Annual Executive War College on Laboratory and Pathology Management: Julie Khani, President of the American Clinical Laboratory Association; Curt Hanson, MD, Chief Medical Officer of Mayo Clinic Laboratories; Philip M. Oravetz, MD, of New Orleans-based Ochsner Health System; Philip Chen, MD, PhD, Chief Strategy Officer for Sonic Healthcare USA; Anil Asnani, Senior Vice President of Laboratory Corporation of America Holdings (LabCorp), and Sonny Varadan, MBA, Chief Information Officer for Sonora Quest Laboratories.

—Liz Carey

New CRISPR Genetic Tests Offer Clinical Pathologists Powerful Tools to Diagnose Disease Even in Remote and Desolate Regions

Researchers at UC Berkley developed new ways to use CRISPR as a genetic “search engine” in addition to a cut and paste tool

Clinical pathology laboratory professionals have long been aware of the potential diagnostic properties related to CRISPR (Clustered Regularly Interspaced Short Palindromic Repeats) technology. Now, new tests using the gene-editing tool show that potential is being realized.

One example involves using CRISPR to detect diseases in Nigeria, where a Lassa fever epidemic has already led to the death of 69 people this year alone. According the journal Nature, this diagnostic test “relies on CRISPR’s ability to hunt down genetic snippets—in this case, RNA from the Lassa virus—that it has been programmed to find. If the approach is successful, it could help to catch a wide range of viral infections early, so that treatments can be more effective and health workers can curb the spread of infection.”

Researchers in Honduras and California are working on similar projects to develop diagnostic tests for dengue fever, Zika, and the strains of human papillomavirus (HPV) that lead to cancer. There’s also a CRISPR-based Ebola test pending in the Democratic Republic of Congo.

These new genetic tests, which may be as simple as at-home pregnancy tests to use, could save many lives throughout the world. They will give medical laboratories new tools for diagnosing disease and guiding therapeutic decisions.

Shift in How Researchers View CRISPR

“We really think of CRISPR fundamentally as a kind of search engine for biology—like Google for biology—rather than [a kind of] word processing tool, although it’s really good at that too,” Trevor Martin, PhD, co-founder and CEO of Mammoth Biosciences, told CRISPR Cuts, a Synthego CRISPR podcast.

Mammoth is a team of PhDs working out of Doudna Lab at UC Berkley, a research laboratory run by Jennifer Doudna, PhD, Professor of Chemistry,

Professor of Biochemistry and Molecular Biology, and Li Ka Shing Chancellor’s Professor in Biomedical and Health.

Martin’s statement represents a shift in how researchers are thinking about CRISPR. At first, CRISPR was seen as a tool for cutting and pasting genetic material. Scientists could tell it to find a target DNA sequence, make a cut, and paste in something different. However, by thinking of the tool as a search engine, CRISPR’s tremendous diagnostic potential becomes apparent.

“This is a very exciting direction for the CRISPR field to go in,” Doudna told Nature.

Martin told CRISPR Cuts that diagnostics is “fundamentally a search problem,” adding, “Now you can program [CRISPR] to find something, and then tell you that result.”

Doudna notes in Technology Networks that, “Mammoth’s technology exemplifies some of the most urgent, impactful, and untapped potential in the CRISPR space.”


Fehintola Ajogbasile (above), a graduate student at the African Centre of Excellence for Genomics of Infectious Diseases in Nigeria, uses a CRISPR diagnostic test to look for Lassa virus in a blood sample. Similar clinical pathology laboratory tests are becoming available in the US as well. (Photo and caption copyright: Nature/Amy Maxmen.)

Investors See Economic Benefits of CRISPR 

The potential financial and economic impact of simple-to-use CRISPR-based diagnostic tools is considerable. Technology Networks notes that the diagnostics market is estimated at $45 billion, and that venture capital firms Mayfield, First Trust Mid Cap Core AlphaDEX Fund (NASDAQ:FNX), and 8VC have all invested in Mammoth Biosciences.

Although the diagnostics market is huge, a critical aspect of the Lassa fever diagnostic test the Nigerian researchers are developing is that it will be as accurate as conventional clinical laboratory testing methods, but much simpler and less expensive.

Dhamari Naidoo, a technical officer at the World Health Organization (WHO) told Nature that researchers often fail to think about the fact that new technology must be affordable for use in low-income countries.

About a dozen diagnostic tests for Ebola have been developed, according to Naidoo, but only two have been used recently in the Democratic Republic of Congo, where the virus is resurging, due to economic concerns. To be useful, medical laboratory tests in low-income countries must be affordable to license and distribute, and critically, the manufacturers must identify a market large enough to motivate them to make and distribute such diagnostic tests.

Future Directions for CRISPR and Clinical Pathology

Researchers first discovered what would come to be known as CRISPR in the early 1990s. However, it wasn’t until 2012 – 2013 that scientists used CRISPR and Cas9 for genome editing, a Broad Institute CRISPR timeline notes.

Now, researchers around the world are finding innovative ways to employ the technology of CRISPR to detect disease in some of the most remote, challenging areas where diseases such as Lassa fever, Zika, and dengue fever among others, have devastated the populations, as Dark Daily has previously reported.

What’s next for clinical and pathology laboratories and CRISPR? We’ll let you know.

—Dava Stewart

Related Information:

Faster, Better, Cheaper: The Rise of CRISPR in Disease Detection

Biology’s Google: CRISPR Diagnostics Are Changing Medicine

CRISPR Diagnostics Could Detect Any Disease on a Paper Strip

CRISPR Timeline

CRISPR-Related Tool Set to Fundamentally Change Clinical Laboratory Diagnostics, Especially in Rural and Remote Locations

Might Gaps in FDA Drug Oversight Be a Cause for Concern for In-Vitro Diagnostic Manufacturers and Clinical Laboratories?

As drug recalls increased over the past 12 months, questions regarding FDA oversight of drug manufacturing are triggering questions involving IVD oversight by the federal agency and potential implications for clinical laboratories

Pathologists and clinical laboratory managers are following the recent recalls of popular blood pressure medications in the past six months. These issues once again placed the spotlight on failures in the US Food and Drug Administration’s (FDA’s) drug safety oversight processes.

With the global supply chain—and a large amount of secrecy—involved with manufacturing modern pharmaceuticals, maintaining standards and enforcing safety requirements appears to be challenging the FDA’s monitoring capacity. In November 2018, Scott Gottlieb, MD, then commissioner of the FDA and current resident fellow at the American Enterprise Institute, told USA Today, “We put out very big guidance on this—it’s a known risk. It’s a place where there’s been a significant increase in focus in recent years.”

Despite the increase in focus, Kaiser Health News(KHN)recently highlighted potential concerns not shown in the headlines of mainstream media outlets—both for the public and for medical laboratories that rely on FDA oversight in other areas, such as in vitro diagnostics (IVD).

“Since the start of 2013, pharmaceutical companies based in the US or abroad have recalled about 8,000 medicines, comprising billions of tablets, bottles, and vials that have entered the US drug supply and made their way to patients ….” KHN reported. “Over the same period, 65 drug-making facilities recalled nearly 300 products within 12 months of passing [an FDA] inspection ….”

Data published by Stericycle Expert Solutions, a global B2B services company, offers deeper insight into forces driving recalls in Q3 of 2018. “Pharmaceutical recalls increased 19% to 92—the second highest quarter since Q3 2013,” they note. “Failed specifications were the top reason based on recalls for the ninth consecutive quarter.”

Current Good Manufacturing Practices (CGMPs) ranked second, accounting for 23.9% of recalls in their study. The same data shows medical device recalls also increased across 2018 compared to the prior year.


In an e-mail to Kaiser Health News, FDA spokesman Jeremy Kahn said, “While the FDA would prefer that no drug be distributed that later is recalled, we do not think that a recall indicates a failure of FDA inspection and surveillance programs.” He continued, noting that inspectors “may not uncover all issues or practices that may eventually result in a problem leading to a recall” and that “not all recalls are the result of poor manufacturing practice.” (Graphic and caption copyright: Kaiser Health News.)

Issues now presented as “shortcomings” with pharmaceutical oversight could one day present serious concerns for pathology groups, clinical laboratories, and other service providers using IVDs.

In a field requiring precision, quality, and accuracy to provide reliable results for an ever-growing portion of modern healthcare’s questions, quality control of testing materials and devices is critical—particularly when dealing with the increasingly smaller samples and sensitive reagents used today.

Enforcing Standards Around the World

Despite today’s CGMPs and myriad regulations designed to ensure pharmaceuticals are safe, KHN notes that the FDA struggles to stay ahead of manufacturers and suppliers who might violate regulations. Even when FDA inspectors discover issues, they have little means of enforcing standards and encouraging change.

“A KHN review of thousands of FDA documents—inspection records, recalls, warning letters and lawsuits—offers insight into the ways poorly manufactured or contaminated drugs reach consumers,” KHN notes. “Inspectors miss serious hazards. Drug makers fail to meet standards even after the FDA has taken enforcement action. Hundreds of plants haven’t been inspected for years, if ever.”

However, no amount of protective regulations or standards can make a significant impact without proper enforcement. In October 2017, the FDA announced they would recognize the European drug regulatory authorities of eight countries to help reduce duplicative inspection. “By partnering with these countries,” said Gottlieb, “we can create greater efficiencies and better fulfill our public health goals, relying on the expertise of our colleagues and refocusing our resources on inspections in higher risk countries.”

Nonetheless, statistics indicate that the FDA’s ability to support global inspections is still stretched thin. More than 2,500 foreign and domestic facilities have not received a drug-quality inspection in more than five years, according to KHN. Additionally, 1,200 domestic facilities and 400 foreign facilities were found to have no drug-quality inspection records dating back 10 years, KHN reported.

While Gottlieb hopes to “clear the backlog” by the end of September 2019, the fact that such a backlog exists at all is cause enough for concern—particularly in light of Gottlieb’s April 2019 resignation, KHN noted.

Lack of Effective IVD Manufacturing Oversight Affects Medical Laboratories

Even with an effective inspection system, the FDA’s options for bringing manufacturers into compliance are limited. KHN points out that over the past decade, 70 plants in their data sets received citations for the same violation four or more times. The FDA cannot issue mandatory recalls, and while it can seize drug products, it has only exercised that right 23 times in the past decade. This shows how few options the FDA has for ensuring contaminated or otherwise defective medications do not reach patients, hospitals, and other part of the healthcare industry.

For anatomic pathologists, clinical laboratories, and other diagnosticians relying on the FDA to be the gatekeeper of quality and safety—as well as ensuring IVDs provide accurate, reproducible results—these trends in pharmaceutical oversight should be cause for concern.

Worse still, the lack of effective enforcement options available to inspectors and oversight committees—alongside the sheer scale of a global manufacturing chain—offer few easy answers for reversing the trends making headlines today.

—Jon Stone

Related Information:

When Medicine Makes Patients Sicker

FDA Chief: Blood Pressure Medicine Recalls Reflect Increased Scrutiny on Drug Safety

Recall Index Q3 2018

FDA Takes Unprecedented Step toward More Efficient Global Pharmaceutical Manufacturing Inspections

Compliance with New Federal EKRA Law Creates Uncertainties in How Clinical Laboratories Pay Commissions to Their Sales Teams

Vague language and last-minute additions to the federal SUPPORT Act of 2018 with its included EKRA provisions mean big changes to how clinical laboratories can legally compensate sales professionals for referrals

Clinical laboratories may be at grave financial risk should they fail to properly comply with the Eliminating Kickbacks in Recovery Act of 2018 (EKRA) provision of the Substance Use-Disorder Prevention that Promotes Opioid Recovery and Treatment for Patients and Communities Act (H.R. 6, aka, SUPPORT Act).

Labs that compensate their sales staff for referrals to recovery homes (aka, sober living houses) and clinical treatment facilities are particularly vulnerable and should carefully examine the wording in the legislation, legal experts warn.

As Dark Daily reported in “Does New Opioid Law Require Clinical Laboratories to Change How They Pay Sales Employees?,” (April 1, 2019), SUPPORT Act legislation aimed at combating the opioid epidemic could hold dire consequences for how medical laboratories operate due to how it expands oversight over a range of common laboratory practices and workflows.

“For sales-driven laboratories who have evolved practices to comply with Anti-Kickback Statute (AKS) requirements, what are now best practices might soon create major concerns regarding laboratory compliance with EKRA [H.R. 6878],” Marty Barrack, Senior Vice President and General Counsel at XIFIN told Dark Daily.

Barrack will present a Master Class on EKRA and “How All Labs Must Respond to Minimize Risk and Meet the Law” at the 24th Annual Executive War College in New Orleans, April 30-May 1.

Stiff Penalties Threaten Clinical Laboratories and Pathology Groups

With fines of up to $200,000, 10 years in jail, or both, the new EKRA/SUPPORT Act regulations—passed in October 2018—apply separately from existing federal anti-kickback statute (AKS) regulations. Compliance violations can expose both the laboratory, pathologists, and other individuals to federal prosecution.

“Because this is a criminal statute, some laboratories overlook the fact that felony convictions mean zero payments. This is more than worrying about federal prosecution, it can have a lasting impact on a laboratory’s financials and its reputation,” noted Barrack. “The provisions regarding invoicing will raise concerns with how clinical laboratories bill and write-off co-payments and deductibles in areas previously untouched by AKS requirements.”

Charles Dunham, Health Law Attorney, Corporate and Regulatory Practice, Epstein Becker and Green, P.C., outlined potential payment arrangement concerns at Health Law Advisor, saying, “… one statutory exemption provides that compensation paid to both W-2 employees and 1099 contractors would not violate EKRA if the payment is not determined by or does not vary by:

  • “the number of individuals referred;
  • “the number of tests or procedures performed; or,
  • “the amount billed or received.”

The National Law Review warns that “With the passage of EKRA, laboratories, clinical treatment facilities, and recovery homes should immediately consider reviewing all financial arrangements with healthcare providers, contractors, and employees who are in a position to generate referrals—including marketing personnel and sales reps.”

They further note, “… Previously compliant payment methodologies structured under the Anti-Kickback Statute’s employment safe harbor (such as paying W-2 employees a volume or value-based commission) are now at risk of violating EKRA.”

Vague Wording in Law Creates Confusion

As covered in the December 3, 2018, issue of The Dark Report, the American Clinical Laboratory Association (ACLA) questions whether—under the new law—laboratories can continue providing phlebotomists or specimen collection devices to physicians’ offices under EKRA. While both scenarios are currently permissible under existing federal AKS regulations, the SUPPORT Act and EKRA do not include language that covers such scenarios.

“Primarily, this language was designed to address potential bad actors working in recovery homes and addiction treatment facilities,” Sharon L. West, Vice President of the ACLA, told The Dark Report. “But then language was added to the bill extending that far beyond treatment facilities to include clinical labs. Now, the new law extends to all payers and all laboratory testing services provided to patients.”

While revisions to or amendment of existing legislation is possible, the terms defined in the existing regulations should concern any medical laboratory offering compensation for the referral of patients for testing.

“The lab industry has some influence to help drive revisions of existing statues. The payer industry also has representation,” Barrack notes. “However, revisions may not proceed as quickly or bring the results some labs expect.”

Understand EKRA and Stay Out of Jail!

It’s critical that all clinical laboratories understand the impact EKRA will have on existing payment agreements, billing practices, and workflows. Non- or incorrect compliance could bring hefty fines—and even jail time!

Marty-Barrack-XIFIN-Charles-Dunham-EBG-400W@96PPI

To help clinical lab leaders navigate these complex issues—and the myriad of grey areas—in the EKRA regulations, Marty Barrack (left) and Charles Dunham (right) will co-present a 90-minute webinar, titled, “Are You Ready for EKRA? What You Need to Know Now About How This New Legislation Affects Your Lab.”  

This is an important educational opportunity for:

  • Laboratory owners and c-suite executives;
  • Lab sales and marketing leaders;
  • Lab administrators, directors, and compliance managers; and,
  • Laboratory legal representatives.

Barrack and Dunham’s presentation will offer a concise look at:

  • Essential elements required to understand the impact of this new legislation;
  • How to best prepare your laboratory to minimize risk; and,
  • Methods to avoid whistleblowers looking for rewards.

A following Q/A session also offers lab professionals an opportunity to speak directly with Barrack and Dunham, ask questions, and gain clarification on pressing concerns regarding laboratory compliance programs and operations.

(To register for this critical April 24th webinar, click here (or, copy and paste this URL into your browser: https://www.darkdaily.com/product/are-you-ready-for-ekra-what-your-lab-needs-to-know-now-about-how-this-new-legislation-affects-your-lab/).

—Jon Stone

Related Information:

Sales and Marketing Compliance: New Federal Anti-kickback Law May Alter How Clinical Laboratories Compensate Sales Personnel

Congress Expands Anti-kickback Statute to Include All Payors for Laboratories, Clinical Treatment Facilities, and Recovery Homes

New Broad All-Payor Kickback Law Impacting Laboratories, Commission-Based Compensation and More

EKRA Expands Federal Anti-Kickback Statute with New Criminal Penalties in Health Care Industry

Congress Quietly Expands Anti-Kickback Crimes

New Opioid Law Hits Labs Paying Sales Commissions

Does New Opioid Law Require Clinical Laboratories to Change How They Pay Sales Employees?

Sonic Healthcare’s iMorpheus Program Helps Clinical Laboratories Receive Financial Rewards through Medicare’s Shared Savings Program

When medical laboratories work with doctors to help patients with chronic diseases get prompt care, everyone wins, and labs increase revenue

When clinical laboratories agree to share their patient data and encounter information with physicians engaged in population health management, they help improve the health of thousands of people, as well as secure financial rewards through participation in alternative payment models (APMs), such as the Medicare Shared Savings Program for accountable care organizations (ACOs).

That’s the premise behind a population health informatics program from Sonic Healthcare called iMorpheus. The program—in conjunction with Sonic Healthcare USA (SHUSA) laboratories throughout the US—provides physicians with “real-time clinical decision support and advanced healthcare informatics capabilities utilizing an agile pattern recognition software.”

This program is also a noteworthy example that demonstrates two characteristics vital to the future success of the clinical laboratory industry. First, the program is an early example of how clinical laboratories and anatomic pathology groups can use lab test data to collaborate with physicians in ways that add value in patient care. Second, this program also shows that providers and others are ready to pay labs for that added value.

Sonic Healthcare is a global company serving the laboratory medicine/pathology, radiology/diagnostic imaging, and primary care industries.

“If we have the laboratory data to identify people, what we can do is help bring them in and get taken care of before a catastrophic event happens. That is what our program is all about—how we use laboratory data to identify people with chronic disease who are not being managed according to clinical guidelines,” Philip Chen, MD, PhD, a board-certified pathologist and the Chief Strategy Officer at Sonic Healthcare USA, told Dark Daily.

Dr. Chen will be speaking on “How Labs Can Support Precision Medicine and Shared Saving Initiatives” during a General Session at the 24th Annual Executive War College April 30-May 1 in New Orleans.

Medicare Shared Savings Program and Sonic’s iMorpheus Program

Data provided by Sonic Healthcare suggest its program—along with services provided by clinical laboratories and physicians—can reduce healthcare costs while helping providers earn rewards for their initiatives. “Laboratory data are very strong. And a lab needs to have a basic knowledge of the population. So, labs should look at their database, find out what they have, and reach out to physician partners and find out what they have,” he added.

Medicare designed the Shared Savings Program to reduce costs while incentivizing physicians to continue providing quality healthcare services, explained a 2017 OIG report from the U.S. Department of Health and Human Services Office of the Inspector General (OIG). According the report, ACOs engaged in the Shared Savings Program reduced Medicare costs by about $3 billion over the first three years of the program.

Sonic Healthcare aims to use iMorpheus to identify care gaps and leverage clinical laboratory data to identify and help people manage their chronic conditions, such as diabetes and other chronic diseases.

As clinical laboratory leaders know, diabetics need to obtain a hemoglobin A1c (HbA1c) test every three to six months to gauge blood glucose levels over a period of time. When Sonic Healthcare and ACO physicians roll out an iMorpheus program, practice partners deploy Sonic’s automated technology to share voice alerts with patients informing them that it’s time to follow-up with their physicians. Patients also can connect to a scheduling center to set an appointment.

The iMorpheus alerts encourage diabetics to get their lab tests done in advance of the physician office visit, thereby saving the time and expense of a second office visit.

“There are a lot more details to executing this. But what the technology does is identify high-risk patients and bring them in before they run into trouble,” Chen said.

The cost of treating diabetes in the US has risen to $327 billion in 2017, up from $245 billion in 2012, according the American Diabetes Association (ADA). The ADA study also indicated hospital inpatient care is 30% of cost, while physician office visits make up 13% of medical expenditures.


“This is not just a Sonic company program. It is a legitimate practice for legitimate value for the entire clinical laboratory and pathology profession. It’s what we can bring to the table, and we can become recognized for the value of the medical laboratory,” noted Philip Chen, MD, PhD, board-certified pathologist and Chief Strategy Officer at Sonic Healthcare USA. Chen will be speaking at the 24th Annual Executive War College in New Orleans April 30-May 1. (Photo copyright: Sonic Healthcare.)

iMorpheus Gets People to Medical Labs, Physicians’ Offices

Sonic Healthcare studied the effectiveness of automated patient engagements and pre-visits for lab services. They surveyed 39 primary care practices with 207,248 patients, 14,438 of which are diabetics. According the data, through the iMorpheus program:

  • The average days between visits for a diabetic fell from 278 days to 218 days;
  • 44% of patients returned to the clinic and had care gaps and lab test needs fulfilled;
  • Half of the patients returning to outpatient clinics had lab tests done within 24 hours;
  • 35% to 45% of patients did not return to the physician’s office (largely due to wrong phone numbers or new home addresses); and,
  • 7% of patients chose to opt out of the automated engagement service.

Clinical Laboratories as Agents of Change

Sonic Healthcare’s program also contributed to lowering Medicare costs, while enabling providers to share in the savings, according to case study data shared by Chen. “With our program, the Shared Savings went from $12.8 million in the first year to $26 million in the second year of the program—with payouts to laboratories,” Chen said.

Chen wants the clinical laboratory profession to be widely recognized for its strategic use of big data. “This is one of those transformational practices that labs can provide to fill a significant gap in the healthcare ecosystem,” he said.

At the Executive War College, April 30 to May 1, Chen will lead a General Session on “How Labs can Support Precision Medicine and Shared Savings Initiatives [through the] Use of Healthcare Big Data, Lab Results, and Analytics to Support Office-based Physicians in Managing Diabetes and Chronic Diseases.”

He describes the key takeaway: “We have been talking for years about the medical laboratory being 3% of the healthcare spend, while it influences 70% of healthcare decisions. We need to show that value and tie things together.”

Click here to register for EWC, or place this URL in your browser: https://www.executivewarcollege.com/register/, or call 707/829-8495.

—Donna Marie Pocius

Related Information:

How Labs Can Support Precision Medicine and Shared Saving Initiatives: Use of Healthcare Big Data, Lab Results, and Analytics to Support Population Health Management in Value-based Arrangements

Medicare Shared Savings Program Accountable Care Organizations Have Shown Potential for Reducing Spending and Improving Quality

Economic Costs of Diabetes in the U.S. in 2017

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